I was given the opportunity to work with Jeff Echols after being pushed to the side by another salesperson at another Mercedes Dealership that I normally would get my cars from. Jeff immediately called me to learn of what I was looking to buy. After I told him what I was looking for he immediately sent me pictures of what he had on the lot. I found that he had the exact car that I wanted. I explain to Jeff that because I lived out of state that I didn't want to travel all the way to the dealership ... Read More

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Google - Jun 10, 2025

I was given the opportunity to work with Jeff Echols after being pushed to the side by another salesperson at another Mercedes Dealership that I normally would get my cars from. Jeff immediately called me to learn of what I was looking to buy. After I told him what I was looking for he immediately sent me pictures of what he had on the lot. I found that he had the exact car that I wanted. I explain to Jeff that because I lived out of state that I didn't want to travel all the way to the dealership until it was time to sign the paperwork. Jeff went even further and told me the paperwork he needed my actual signature on he would send someone to meet me at my home a little over an hour away to sign it and get the deal done that day. I finished the rest online and was able to come to the dealership just when it was time to grab my keys and drive off. This is what true customer service looks like. Jeff was not just after a sale but he cared about me as a customer. He quickly gained a longtime customer. Thank you jeff just for caring.

Mark Kennedy was the absolute best to work with!

Had a great experience with Mercedes Benz of Memphis. Jim Calhoun was my sales representative and he was extremely nice and informative about the vehicle we were interested in. Followed up by our finance guy, Brandon, who was amazing at getting us the best deal and made sure all the numbers and warranty information was correct. Truly a wonderful experience. Lobby was nice with complimentary coffee and water available and comfortable seating. I would definitely recommend with such a friendly staff!

Ms. Merlee was fantastic to work with for buying my daughter a car. Ms. Merlee was polite, knowledgeable, thorough, and made the buying process painless. Her teammate Brandon made the paperwork a pleasant endeavor. They rolled out the red carpet, had a bow on the car, and helped me “surprise” my daughter. Truly a wonderful afternoon and lifetime moment. Great folks! Thank y’all!!! 🇺🇸

My first car was a 1979 Mercedes Benz 300 SD turbo diesel. It was like a tank! German engineering is truly astounding. This dealership is clean and well kept and the inventory is always very well stocked. The mechanics are super professional now that the dealership has a new owner, Rafael Mercedes, I believe it is on the right track to achieve even more!

After a search online for a vehicle I saw one of interest at Mercedes Benz of Memphis. Went to dealership met Merlee told her what I wanted to see, she searches for the vehicle, was able to find it brought it around so I could actually see the vehicle, explained the features while at the same time not pressing me to buy but to take my time and carefully look over the vehicle. Was very knowledgeable of the process was able to answer all my questions. If I were to make another purchase I would definitely use Merlee again.

I cannot say enough positive things about my experience working with Brady at Mercedes Memphis. He is transparent, thorough, kind, and very communicative. He genuinely listens to your wants and needs in a vehicle and truly has a customer first mentality. If you’re looking for a new or used Benz, ask for Brady. The experience of buying my first Mercedes was truly nothing short of amazing thanks to Brady and his team. Huge shout out to the new owner, Rafael for making the deal happen as well as to the rest of the team - Chelsea in finance, and ... Read More

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Google - May 16, 2025

I cannot say enough positive things about my experience working with Brady at Mercedes Memphis. He is transparent, thorough, kind, and very communicative. He genuinely listens to your wants and needs in a vehicle and truly has a customer first mentality. If you’re looking for a new or used Benz, ask for Brady. The experience of buying my first Mercedes was truly nothing short of amazing thanks to Brady and his team. Huge shout out to the new owner, Rafael for making the deal happen as well as to the rest of the team - Chelsea in finance, and Benjamin who did such a wonderful job explaining all of the tech offerings in my new vehicle. You won’t leave dissatisfied working with the Mercedes Memphis crew.

My wife and I were traveling through Memphis as part of our vacation. On our way, the engine light came on our ML 350 and did not go off. I searched the internet and found Mercedes of Memphis was located near our hotel. I went in without an appointment and talked with Ben (Service Director) and April (Service Advisor) about the issue I was having. I asked if they could diagnose the problem quickly as I was only in Memphis one day for vacation before traveling on to my next destination. I waited a short time before Ben and April explained ... Read More

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Google - May 9, 2025

My wife and I were traveling through Memphis as part of our vacation. On our way, the engine light came on our ML 350 and did not go off. I searched the internet and found Mercedes of Memphis was located near our hotel. I went in without an appointment and talked with Ben (Service Director) and April (Service Advisor) about the issue I was having. I asked if they could diagnose the problem quickly as I was only in Memphis one day for vacation before traveling on to my next destination. I waited a short time before Ben and April explained the technician had found the problem, the part was in stock and would only take a couple of hours to repair. My car was returned to me a short time later and I was able to continue my vacation and see all the sights I had planned while in Memphis. I would like to give a big THANK YOU to Ben, April and Ryan (Service Technician) for saving my vacation day in Memphis. The team deserves 5 Gold Stars for their service.