Customer Testimonials in Memphis TN

Great

0 stars if I could. I brought my car to Mercedes-Benz of Memphis for a normal maintenance service, and when I got my car back, I noticed a crack on the window glass and several scratches around the body of the car. My vehicle has a matte paint finish, so scratches are very noticeable and require special care. What made this even worse was that after checking my dashcam footage, I saw their staff taking my car through an automatic car wash — something that should NEVER be done to a matte paint vehicle because it can easily damage the finish. I ... Read More

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Google - May 31, 2026

0 stars if I could. I brought my car to Mercedes-Benz of Memphis for a normal maintenance service, and when I got my car back, I noticed a crack on the window glass and several scratches around the body of the car. My vehicle has a matte paint finish, so scratches are very noticeable and require special care. What made this even worse was that after checking my dashcam footage, I saw their staff taking my car through an automatic car wash — something that should NEVER be done to a matte paint vehicle because it can easily damage the finish. I pointed everything out immediately when picking up the car. The service advisor took photos of the crack and scratches and told me he would speak with management and get back to me within a few days. Nobody ever contacted me. I had to call them myself, and they kept saying they would call me “tomorrow.” After waiting over a week with no response, I called again only to be told they would not take responsibility and claimed the damage did not happen there. Absolutely unacceptable customer service and extremely disappointing behavior from a Mercedes dealership. People spend a lot of money on these vehicles and expect professionalism and accountability, not excuses and denial. If you care about your car — especially if you have matte paint — think twice before bringing it here.

Keke always does an excellent job when my parents need assistance with their vehicles. She makes sure to answer all their questions, helps with any concerns, and ensures they have a smooth experience each time. I’m very grateful they have someone they can trust.

Tony Williams delivered an absolutely unforgettable experience for our wedding anniversary. I wanted to surprise my wife with a new Mercedes, and Tony went above and beyond to help make that moment truly special. Trying to pull off a secretive vehicle swap was no easy feat. From the very beginning, he was professional, attentive, and incredibly thoughtful in helping me plan every detail of the surprise. Highly recommend—thank you, Tony, for making our anniversary so incredible!

One of the best experiences I’ve had at a Mercedes-Benz dealership. The level of service, professionalism, and communication was outstanding from start to finish. They treated me with respect, explained everything clearly, and made sure everything was done properly and on time. Truly top-quality customer service. Highly recommend this Mercedes-Benz location to anyone looking for excellent service and support.

I honestly can’t say enough good things about Mercedes-Benz of Memphis. After a terrible previous experience and dealing with my car being totaled, I walked in already upset and frustrated. From the moment the manager Leroy stepped in, everything changed. He was patient, professional, understanding, and truly made me feel like my situation mattered. My salesperson John put all hands on deck to make sure I left happy. Leroy and John worked hard to get me into a new car and gave me a deal I honestly still can’t believe. The process was smooth, the customer service was ... Read More

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Google - May 18, 2026

I honestly can’t say enough good things about Mercedes-Benz of Memphis. After a terrible previous experience and dealing with my car being totaled, I walked in already upset and frustrated. From the moment the manager Leroy stepped in, everything changed. He was patient, professional, understanding, and truly made me feel like my situation mattered. My salesperson John put all hands on deck to make sure I left happy. Leroy and John worked hard to get me into a new car and gave me a deal I honestly still can’t believe. The process was smooth, the customer service was top tier, and they treated me with real care instead of just trying to make a sale. I left feeling relieved, excited, and appreciated. Because of this experience, I can officially say I’ll forever be a Benz girl. Huge thank you to Leroy and John for turning a stressful situation into such a positive one. Highly recommend!

(Translated by Google) Excellent platform (Original) Excelente plataforma

I would like to thank Mr.Leroy Brewer for an exceptional service for my needs at Mercedes-Benz of Memphis.. Friendly environment and high quality service! Thank you, Keke (I.T) for having patience with me explaining how to use the multifunction of the car !

Ron was an awesome gentleman to work with! From contact to finalizing the purchase, he was honest and helpful the entire way. No games just clean business dealing. I highly appreciate the attention he put into working with me on my new car and if you are considering a Mercedes make sure you reach out to Ron. He added a few nice touches that were really awesome and made sure I understood the process as well as got taken care of without all the usual games many other dealers or sales people can play. I would also like to mention ... Read More

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Google - May 9, 2026

Ron was an awesome gentleman to work with! From contact to finalizing the purchase, he was honest and helpful the entire way. No games just clean business dealing. I highly appreciate the attention he put into working with me on my new car and if you are considering a Mercedes make sure you reach out to Ron. He added a few nice touches that were really awesome and made sure I understood the process as well as got taken care of without all the usual games many other dealers or sales people can play. I would also like to mention how great Reggie was in Finance, just a pleasure all around to deal with!

I would not recommend purchasing from this dealership due to the service department. For any warranty work the service department do not have regularly available loaner. I would suggest going somewhere else

Your Product concierge. (keke) provided great services and was very friendly!

Good Evening, I would like to thank Mckinley Singleton for being the best Salesman at Mercedes Benz of Memphis. When I came to the dealership I was looking for assistance and saw others there but wasn’t able to assist me but Mr. Singleton came over and went above and beyond to make sure I got what I needed. Thanks for being professional , courteous and helpful. I appreciate and I am very glad that you are back. Job well done!!!!! Thanks again Mr Kenneth Askew

I have had a wonderful experiences at Mercedes-Benz of Memphis, thanks to KeKe. I have dealt with her with my three Mercedes. She is so knowledgeable, patient, and takes the time to explain all of the vehicle features in a way that was easy to understand. KeKe makes sure I feel comfortable with everything from the technology to the customization options before leaving the dealership with each new car. Her professionalism and friendly attitude made the entire experience smooth and enjoyable. If you’re purchasing a vehicle and want someone who truly helps you understand all the details, I highly ... Read More

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Google - May 6, 2026

I have had a wonderful experiences at Mercedes-Benz of Memphis, thanks to KeKe. I have dealt with her with my three Mercedes. She is so knowledgeable, patient, and takes the time to explain all of the vehicle features in a way that was easy to understand. KeKe makes sure I feel comfortable with everything from the technology to the customization options before leaving the dealership with each new car. Her professionalism and friendly attitude made the entire experience smooth and enjoyable. If you’re purchasing a vehicle and want someone who truly helps you understand all the details, I highly recommend asking for KeKe at Mercedes-Benz of Memphis.

My car buying experience with Leroy @ Mercedes Benz of Memphis was very pleasant. I was very indecisive however Leroy and his team were very patience , knowledgeable and helpful. He found the PERFECT vehicle just for me!

KeKe Parker, Product Concierge at Mercedes Benz on Poplar Ave is my go to person to assist me or direct me to someone else. She is patient, courteous and knowledgeable . Pleased with your service. Margaret Warren

Keke is the best in whatever she does!! She is very professional and I can always count on her in assisting me with any task related to my car. She’s always greeting me with a smile and a great attitude. Mercedes Benz of Memphis needs more like her!!!!! Job Well Done!!!!!

😁 easy and great car buying experience, I found Mercedes Benz of Memphis on cars.com. 700 miles away. Merlee Bryan took great care of me. Sent me a video of car. Stayed in touch with me, she was very helpful/Knowledgeable.. Five star sales person. Thank you Merlee 😊😄 2022 jeep Grand Cherokee summit reserve ..

I had an amazing experience with KeKe! She was incredibly sweet and patient while walking me through every detail of my SUV. Her knowledge really stood out, she made everything easy to understand without ever making me feel rushed or overwhelmed. She was also very accommodating with my schedule, which I truly appreciated. Most importantly, she made sure I left feeling confident and comfortable with all the features of my vehicle. This is exactly what great customer service looks like!

Since the new ownership, I have seen more efficiency. The changed systems in place has made appointment booking a better experience and the staff is elevated! Best car service experience in Memphis hands down.

Jeff Echols called me 1 year ago, and started by introducing himself, as I was new to this dealership. He was never anything but very professional, and just stayed in touch from time to time. I was close to my lease ending, and Jeff just happened to call recently while I was at the dealership. I thought we were just talking cars, but in hindsight he was getting me to tell him my perfect next vehicle. He heard every detail, and 2 weeks ago he presented my new GLE. The terms were very reasonable, easy to complete, and none of the stress ... Read More

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Google - Apr 18, 2026

Jeff Echols called me 1 year ago, and started by introducing himself, as I was new to this dealership. He was never anything but very professional, and just stayed in touch from time to time. I was close to my lease ending, and Jeff just happened to call recently while I was at the dealership. I thought we were just talking cars, but in hindsight he was getting me to tell him my perfect next vehicle. He heard every detail, and 2 weeks ago he presented my new GLE. The terms were very reasonable, easy to complete, and none of the stress I have experience before. So, thank you Jeff and Mr Mercedes (owner), you are all 5 stars.

I had a great experience at the dealership the staff was welcoming and professional. Special thanks to Tony Williams for the exceptional service and support!

I had an outstanding experience purchasing my new car! My salesman, Jeff Echols, was very attentive, thorough and incredibly patient throughout the entire process. He took the time to answer all of my questions making sure I felt confident every step of the way. His kindness and deep knowledge truly set them apart. I never felt rushed or pressured, just genuinely supported. If you’re looking for a smooth and stress-free car buying experience. I highly recommend working with Jeff at Mercedes on Poplar.

Great experience from start to finish. The team was professional, and made the entire process smooth and stress free. They went above and beyond to ensure my mom and I was taken care of, and found us the exact cars we wanted! Highly recommend for anyone looking for exceptional service. Thank you Tony Williams and Reggie Crawford.

Ask for Ron Counts. He is an honest, awesome sales person. He will make sure you are taken care of!

Had a great experience with John. He made my purchase easy for my GLS!

Keke Parker was very professional, knowledgeable, and so fun to work with.

Looking for exceptional customer service, ask for Tony Williams. I will take great care of you.

OMG Tony Williams has been the greatest help. Oh how nice it feels to have someone so patient and kind. Please go see him you will not be disappointed.

Jeff Echols was phenomenal. I requested information about a S class he sent it over and Saturday morning I was able to drive off the lot. Great experience

Jeff Echols is the ABSOLUTE BEST!!! This is my second time purchasing from him, both times went by smooth and great! He is very knowledgeable and will come with the best rates he can get for you!! I am always satisfied with the decisions!!

Ron C. is everything! Car buying was great! Thank you for everything.

Keke is super! Thanks for your help!

I had the pleasure of working with Jeffrey Echols over the last few weeks. Jeffrey has such a wonderful personality. He is kind, friendly, patient and helpful. Jeffrey is a joy to be around and he is always smiling. He made me feel at ease and made my shopping experience a fun and enjoyable one. I would highly recommend Jeffery to anyone who is looking to buy a car from Mercedes Benz of Memphis.

Amazing experience with Mrs KeKe!! She was patient, knowledable and pleasant explaining all details of my new car!!! Awesome personality!!

Great, very knowledgeable! Very kind and friendly!

It is rather ironic that this Mercedes dealer it's owned by a gentleman with the last name of Mercedes. I bought my first vehicle online through this dealership. They were very transparent and open in dealing with me. There was no bait and switch like other dealers I had tried to deal with over the internet. I would fly to Memphis to buy another vehicle from them it it were to come up. Logan Marquez is an outstanding salesman very friendly and helped me immensely. He even came to the airport to pick me up when I arrived to ... Read More

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Google - Mar 12, 2026

It is rather ironic that this Mercedes dealer it's owned by a gentleman with the last name of Mercedes. I bought my first vehicle online through this dealership. They were very transparent and open in dealing with me. There was no bait and switch like other dealers I had tried to deal with over the internet. I would fly to Memphis to buy another vehicle from them it it were to come up. Logan Marquez is an outstanding salesman very friendly and helped me immensely. He even came to the airport to pick me up when I arrived to buy the truck. Reggie the finance manager didn't pull any surprises and was able to get me out after just a couple of hours. It was the quickest and easiest car purchase ever.I got to meet Mr Mercedes and he was a very nice gentleman as well. When I left he gave me his card and told me if I had any problems to call him personally.

Not sure what is happening at this location but cooperate needs to come and investigate: they keep losing service providers and the people they have now are awful. We have had Mercedes for over 40 plus years and never ever ever have I experienced this level of rude behavior. They told me my car couldn’t be ready due to parts being back ordered for 2 mos and they wanted me to come and drop off the loaner and pick up my car NOT fixed and drive it in a dangerous state! I complained to the manager and they finally fixed it ... Read More

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Google - Mar 11, 2026

Not sure what is happening at this location but cooperate needs to come and investigate: they keep losing service providers and the people they have now are awful. We have had Mercedes for over 40 plus years and never ever ever have I experienced this level of rude behavior. They told me my car couldn’t be ready due to parts being back ordered for 2 mos and they wanted me to come and drop off the loaner and pick up my car NOT fixed and drive it in a dangerous state! I complained to the manager and they finally fixed it BUT then put a note I can’t get a loaner again because I never returned the car?! What? So they were rude and then lied. I would close this location down immediately. This is NOT a mercedes Benz real dealer.

Thanks again for all the hard work you put into helping me with my new Mercedes-Benz SUV purchase. Jeff Echols truly went above and beyond to help me find the perfect match for my needs. Everyone there was so nice to work with -friendly, knowledgeable, and genuinely helpful throughout the entire process. The service department is excellent as well. I’m very excited about my purchase and thankful to have found such a fantastic place with such a great team. It was truly a wonderful experience from start to finish.

(Translated by Google) Ok (Original) Ок

Unprofessional staff Reply I went in and test drove a vehicle before lunch and thought the deal was done. Was supposed to be a surprise to my wife. Filled out credit app and everything and was waiting on final paperwork only to find out the vehicle was sold out from under me later in the evening. Finance and sales manager knew i was buying and still let it happen. The most unprofessional thing i have had happen to me. Terrible management

I traded in a functioning 2020 GLC 300 for a 2023 model on 5/25/2023 And was stranded at the revenue office 6/2/2023. I have been stranded six additional times and am currently driving a rental. I can usually make lemonade from LEMONS…. But this time is different

hi i was so happy when i first went Mercedes in collierville to fix my car they kept car for at least 6 months just sitting there waiting on the claim to go through im mad by this point so the next week they called me to come get my car they charged me 4000, ish ok how about my car was doing the same thing yall i took it bk they kept it for about 2 weeks and called me to pick it up they charged me 2000.ish so im driving how bout my car doing the same thing yall i called ... Read More

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Google - Jan 14, 2026

hi i was so happy when i first went Mercedes in collierville to fix my car they kept car for at least 6 months just sitting there waiting on the claim to go through im mad by this point so the next week they called me to come get my car they charged me 4000, ish ok how about my car was doing the same thing yall i took it bk they kept it for about 2 weeks and called me to pick it up they charged me 2000.ish so im driving how bout my car doing the same thing yall i called to mercedes (collierville) and i spoke to the service manager because i was mad this was around the holidays 2024 thanksgiving so my car was still making noise i just want to share this with yall as a female take a male with you because they get over on us. 2025 my car has gotten fixed and the noise was the wheel bearing so i spent all that money on my car for nothing i can't remember the service guy name he was hispanic the manager and he was dishonest to me todays date 01/14/2026 remember sales people you wouldn't want no one doing ur mother or female family like this God is watching

I recently retired from 27 years in the car business. I was the GSM at an Audi dealership. I say that because my experience with Merlee Bryan and Leroy was well beyond my expectations. Initially I hoped that I wouldn’t have a bad experience but, knowing what I know, I knew that I had a very good chance of having just that. From my first interaction with Merlee (sales rep) and Leroy (sales manager), I had the best experience I’ve ever had buying a car (I’ve bought well over 100 personally). The processes and systems that they have in ... Read More

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Google - Jan 12, 2026

I recently retired from 27 years in the car business. I was the GSM at an Audi dealership. I say that because my experience with Merlee Bryan and Leroy was well beyond my expectations. Initially I hoped that I wouldn’t have a bad experience but, knowing what I know, I knew that I had a very good chance of having just that. From my first interaction with Merlee (sales rep) and Leroy (sales manager), I had the best experience I’ve ever had buying a car (I’ve bought well over 100 personally). The processes and systems that they have in place made every single step easy. If I still ran a dealership, there is no question that I would do everything I could to hire both of them. Mercedes of Memphis is my new Mercedes dealer going forward. Now my wife wants a Mercedes so it looks like I’ll be contacting Merlee soon.

Amazing show room and very friendly customer reps.

Thank you very much to Mr. Leroy Brewer and team for a smooth transaction with purchasing our Mercedes S580 . We were able to purchase it from out of state and once we view the vehicle in person, it was everything that he promised. Mr. Leroy and his team were excellent and they made the transaction seamless and we’re very thankful to them. We will most certainly be back for additional Mercedes purchases.

Bought a 2026 S580 , for my wife. Salesman Thomas was Anazing Sales and finance made it quick and easy.

I had wonderful experience at Mercedes Benz of Memphis. The sales advisor, Jeffery Echols was very professional, knowledgeable and proactive. This was one of best experience I had buying a vehicle. I didn`t even see the vehicle as I live in Nashville, but Jeffery got all paperworks ready even before the full payment was done. He fully checked the vehicle and got it ready for me with full gas tank. The MB GLE 450 has lot of electronics and computerized, Jeffery made sure that I understood most function and the My Mercedes app was working and my phone was synchronized ... Read More

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Google - Jan 4, 2026

I had wonderful experience at Mercedes Benz of Memphis. The sales advisor, Jeffery Echols was very professional, knowledgeable and proactive. This was one of best experience I had buying a vehicle. I didn`t even see the vehicle as I live in Nashville, but Jeffery got all paperworks ready even before the full payment was done. He fully checked the vehicle and got it ready for me with full gas tank. The MB GLE 450 has lot of electronics and computerized, Jeffery made sure that I understood most function and the My Mercedes app was working and my phone was synchronized with the vehicle. The most pleasant experience was that the owner, Rafael Mercedes III, personally attended my call. Thank you Rafael and Jeffery!!!

The worst service dealership I ever been, they even forgot to install the parts in my car and drive it with flat tire, horrible service

great place, awesome staff. they really turned car buying into a great experience.

I had my worst experience with Mercedes Benz of Memphis . I dropped my car for flat tire and I was told by an adviser to go and seat in a waiting area and someone would come to assist me . I sat there for 2 hours and after that I went to asked them again how long the repair would take and I they told me that they had totally had forgotten to check my car . Frustrating experience

Visited the service department for what was supposed to be a routine A7 service. After paying and receiving my car back the very next day the same service pops back up on the dash along with the auxiliary battery warning. I swear this dealerships service department is a joke. Who has the time to keep running back and forth! Not to mention I was only visiting the city. Just do it right the first time. It's a shame I have less issues when I get my Nissan services done and I paid way less for that car. Even when ... Read More

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Google - Nov 12, 2025

Visited the service department for what was supposed to be a routine A7 service. After paying and receiving my car back the very next day the same service pops back up on the dash along with the auxiliary battery warning. I swear this dealerships service department is a joke. Who has the time to keep running back and forth! Not to mention I was only visiting the city. Just do it right the first time. It's a shame I have less issues when I get my Nissan services done and I paid way less for that car. Even when I called them back to tell them about it, they were completely unbothered and acted as if it was my fault. I had to ask when they do the vehicle inspection to top off fluids and check the batteries why was this not resolved? The lady places me on hold saying she would connect me to my advisor but then comes back to the line saying that it was fine at the time so it wouldn't have flagged and hangs up. Just curious as to how it didn't then but not even 24 hours later it's a problem, oh ok. This is a bad look for this dealership as I know Mercedes is a lot better than this.

Beware of this dealership! My experience at the Popular Mercedes-Benz location was absolutely horrible. From the moment I walked in, the atmosphere was cold and unwelcoming. The staff acted like they couldn’t care less about helping customers — no friendly greeting, no effort to assist, and zero professionalism. It felt like I was bothering them just by being there. The attitude was terrible, and the lack of customer care was shocking for a luxury brand like Mercedes-Benz. If you expect respect or decent service, avoid this location at all costs. Do yourself a favor and go to Mercedes-Benz of Collierville ... Read More

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Google - Nov 10, 2025

Beware of this dealership! My experience at the Popular Mercedes-Benz location was absolutely horrible. From the moment I walked in, the atmosphere was cold and unwelcoming. The staff acted like they couldn’t care less about helping customers — no friendly greeting, no effort to assist, and zero professionalism. It felt like I was bothering them just by being there. The attitude was terrible, and the lack of customer care was shocking for a luxury brand like Mercedes-Benz. If you expect respect or decent service, avoid this location at all costs. Do yourself a favor and go to Mercedes-Benz of Collierville instead — their team actually values their customers and treats you with kindness and professionalism. Collierville knows how to make people feel appreciated, unlike this place. Save your time, money, and patience — stay far away from the Popular location!

Our certified used purchase from this dealership has been a total mess. They delivered the car in subpar condition. The LACK of communication, organization and follow through within this establishment is shocking. They have wasted so much of our time and money. Misrepresented the vehicle then committed to fixing it properly and did not. I would HIGHLY recommend taking your business to another dealership. It is shocking to me that a Mercedes dealership is running in this manner.

Service is awful, under new management!! NO MORE COURTESY PERKS FOR CUSTOMERS!! ALL GONE, JUST HERE'S YOUR VEHICLE WHATS HURRY, RECALL ON MY VEHICLE I GET HERE 3 HOUR WAIT!!We can get you home but you will have to HICHHIKE back to pick up your vehicle!!!

Response to dealership: I’ve read the dealership’s response and stand by every word of my experience. I have no reason to make up what I witnessed or how that woman was treated. I quoted their staff accurately, and my review reflects what actually happened. The fact that I haven’t had my car serviced there since September 2023 bears no relevance to the behavior I witnessed. Respect and professionalism should never depend on how recently a customer has visited or how often they service their vehicle. I hope management takes this feedback seriously rather than implying I exaggerated or ... Read More

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Google - Aug 27, 2025

Response to dealership: I’ve read the dealership’s response and stand by every word of my experience. I have no reason to make up what I witnessed or how that woman was treated. I quoted their staff accurately, and my review reflects what actually happened. The fact that I haven’t had my car serviced there since September 2023 bears no relevance to the behavior I witnessed. Respect and professionalism should never depend on how recently a customer has visited or how often they service their vehicle. I hope management takes this feedback seriously rather than implying I exaggerated or fabricated my experience. Their response comes across as a corporate deflection — disappointing at best. Original Review: This was by far the poorest service I have ever experienced at a dealership. I would not recommend purchasing a vehicle here or bringing one in for service. If you value being treated with respect, I suggest going to Midtown Autowerks instead. Their team is polite, courteous, and treats customers like human beings. The service department here was deeply disappointing. They previously offered courtesy car washes, but without any communication, they stopped. When they did do them, the staff gave contradictory and dismissive excuses as to why they weren’t doing them that day—telling customers it was “raining” while we stood in clear sun. I even witnessed an older woman being told, “Well, you don’t have to come here. You can go somewhere else,” when she politely asked about a car wash. This attitude, combined with overcharging and constant excuses, reflects a lack of care and professionalism. Customers deserve honesty and respect, and unfortunately, this dealership failed to provide either.

We were in the market to buy our first Mercedes. We decided to buy a car from MB of Memphis, we were out of state buyers. We wanted a 2023 GLE custom built exactly how we wanted, and they agreed to no markup (MSRP only) and we had to put down a $1,000 deposit. When the car came in, 1, the factory did not install some custom add-ons we wanted, and were told “oh yeah I guess they didn’t put them on”. We would have appreciated a heads up or any info on them removing such add ons. 2, the sales guy (I ... Read More

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Google - Jul 24, 2025

We were in the market to buy our first Mercedes. We decided to buy a car from MB of Memphis, we were out of state buyers. We wanted a 2023 GLE custom built exactly how we wanted, and they agreed to no markup (MSRP only) and we had to put down a $1,000 deposit. When the car came in, 1, the factory did not install some custom add-ons we wanted, and were told “oh yeah I guess they didn’t put them on”. We would have appreciated a heads up or any info on them removing such add ons. 2, the sales guy (I don’t wanna put his name out there, but he will know who he is as soon as he reads this) gave us 24 hours to sign all paperwork (or they were going to SELL the custom made car we put a DEPOSIT ON to ANOTHER CUSTOMER and we waited like 6+ months for the car to come in) on a random day without prior notification to us that the car is going to be arriving, and he knew we were out of state clients. They should’ve given us a little heads up or even just like 3 days to get everything situated for us. 3, When I got there, I was given a keychain and like a little $25 gift card to use at their merchandise store, I bought car mats ($200+), I tried to get them to give it to me as a nice gesture, but they were SUPER STINGY. 4, They knew the time and date I was coming for pickup, but still took a very long time, even when everything was signed via docu-sign. Also, some of the Mercedes Benz trials that would expire after a year, was NOT told to us, we thought ohh we can unlock/lock, start car, and other features with our app. Yeah it’s gonna now, they want us to pay a subscription for that. We can literally only see if the doors are unlocked or locked, and the car mileage. This is honestly was infuriated me to write them a review. They should have told me about these features that would EXPIRE! 5, I can’t tell and probably won’t know if they had added a dealer markup on the interest rate, my rate was in the 6s and I have never bought a car before that was above 4%. Reason I am questioning this is because a month later we bought another vehicle BMW X5 from our local dealer (3rd car from them), got it below MSRP (about 4% off) and interest rate was only 2.99%. 6, I told the sales guy I was in the market for 2 NEW vehicles, they didn’t wanna work on pricing (which is completely fine). But, he kept sending me vehicles that were crazy expensive. 7, Did not reach out to see how things were going with vehicle. Only time I got a call was 2 times, 1 that was a month after we picked up vehicle and he asked if he wanted to buy another vehicle, and another call a couple weeks later for the same reason. Didn’t really ask how the car was, was more worried about his sells. That’s just how it felt. They were nice and friendly, but NOT informative. Overall, I did NOT feel valued as a client who bought a $80k vehicle from their dealership. Felt very transactional. This was 2/3 years ago, so things may have changed for the better or for the worse.

Brought GLE350 in for Service B on Monday July 21st. Bought it new at dealership. Service Advisor said should be ready that afternoon. Come 6pm, no call...ok. I called Tuesday 10:30. Service Advisor with customer and will call me back. Never called. Called 1:30...service advisor will call me back...never called. Called service manager at 3:30...manager finally called me at 5:30 and said service advisor didn't come in today and car is ready. Frustrating...I know they are busy, but customers are also. You would think the people answering the service phone would know if advisor not there and/or ... Read More

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Google - Jul 22, 2025

Brought GLE350 in for Service B on Monday July 21st. Bought it new at dealership. Service Advisor said should be ready that afternoon. Come 6pm, no call...ok. I called Tuesday 10:30. Service Advisor with customer and will call me back. Never called. Called 1:30...service advisor will call me back...never called. Called service manager at 3:30...manager finally called me at 5:30 and said service advisor didn't come in today and car is ready. Frustrating...I know they are busy, but customers are also. You would think the people answering the service phone would know if advisor not there and/or would or could find out if the car was ready. You pay a premium taking car to dealer and should get better service than this.

I recently purchased my Mercedes October 2024 with a warranty. In March 2025 the check engine light came on. I called and let them know that my truck was running bad and I was unable to drive it so I scheduled a tow in with Mercedes roadside assistance. The process was very smooth and they were very polite. When my truck arrived to Mercedes Benz of Memphis is where everything went wrong. I was called and told my truck would be there maybe two weeks because I had a faulty cylinder head. I asked if I could get a loaner because I ... Read More

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Google - Apr 15, 2025

I recently purchased my Mercedes October 2024 with a warranty. In March 2025 the check engine light came on. I called and let them know that my truck was running bad and I was unable to drive it so I scheduled a tow in with Mercedes roadside assistance. The process was very smooth and they were very polite. When my truck arrived to Mercedes Benz of Memphis is where everything went wrong. I was called and told my truck would be there maybe two weeks because I had a faulty cylinder head. I asked if I could get a loaner because I had no other transportation. The guy was rude and basically told me they had no loaners. I asked for a number to call someone else that could help with a loaner. I left messages to this person no call back. After they had my truck well over two weeks I called for updates no one would call me back. When I finally spoke with someone he told me the guy was no longer working for them that was handling my service I waited again for a call back that never happened. Well now at almost a month they called me and said my truck was ready. I hope I never have any more issues out of this truck I regret purchasing a Mercedes from this place. They deserve no stars!!!

My step son went in about 3 weeks ago and they skipped him and went to the caucasian people that were standing behind him. Thats racist. And then too he can afford whatever he wants!! He just got this audi thanks for nothing!!

Service department is absolute trash, no organization and long wait times even before they even get to looking at your car. Will not communicate with you how long anything takes and very inconvenient. Left my car with my whole right side of my vehicle with mud. Do not recommend!

Update to their response: Ok. 2023. Fine. But I did in fact pay $201.66 and not $175. I have attached the picture. I purchased an A220 from this location in 2020. In 2021, the cylinder head had to be replaced. I knew something was wrong with my car and when I expressed that, they said they couldn’t find anything wrong with it. It wasn’t until I captured a video of what it was doing (running very loud) that they were able to determine what was wrong. They fixed it and I went on. Fast forward to November, going into December of this year (2024). ... Read More

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Google - Dec 30, 2024

Update to their response: Ok. 2023. Fine. But I did in fact pay $201.66 and not $175. I have attached the picture. I purchased an A220 from this location in 2020. In 2021, the cylinder head had to be replaced. I knew something was wrong with my car and when I expressed that, they said they couldn’t find anything wrong with it. It wasn’t until I captured a video of what it was doing (running very loud) that they were able to determine what was wrong. They fixed it and I went on. Fast forward to November, going into December of this year (2024). My check engine light came on and would barely accelerate. It was shaking really bad. I took my car to a local mechanic because I couldn’t make it to Memphis as I live an hour away and the car was running that bad. The mechanic shop told me that the cylinder head needed to be replaced again. The mechanic shop also told me they called to the Collierville location and was told the cylinder had an extended warranty placed on it due to it being a known issue. I couldn’t take my car to Collierville because there were no appointments so I had it towed to this location (Poplar). Worst decision ever. I stated EXACTLY what was wrong with my car. I even asked them to run the specific test to tell them EXACTLY what was wrong and they did not listen to me. Instead, they ran the test they wanted to run and then charged me $200 to do it. The test that was ran did not indicate why my check engine light was on and why it was shaking so badly. I was told my check engine light was no longer on (they cleared the code I guess). I went to pick my car back up. As soon as I pulled on to the highway, the check engine light came immediately back on and the car started shaking like a salt shaker again. I pulled back around to the Mercedes dealership. They kept my car and called me the next day to inform me that they didn’t know what was wrong with my car and that I needed to pay another $500+ dollars for them to continue their diagnostics. The only thing they did before calling me back was swapped some wires around and that was it- that was their troubleshooting- crazy I know. But, get this, the SAME test I asked them to run in the beginning, was the SAME test they were now wanting to run and was trying to make me pay an additional $500+ for it. I felt as if my voice wasn’t heard because I was a woman. Had they ran the test that I asked them to run in the beginning they would have found the problem and it wouldn’t have been $700. What’s crazy is, the fee was for them to tell me what was wrong and that’s it. Why would I pay that amount of money for you to tell me what’s wrong when I already know what’s wrong?! In addition, this issue was supposed to be covered under the extended warranty. That’s why I had it towed there. They kept telling me it wasn’t covered, although my paperwork I was sent in the mail and the Collierville location said differently. They discontinued the car because of its motor issues. I did not pay any additional money outside of the $200 I had already paid. Instead, I went and picked my car up and got rid of it. I’ll NEVER get another Mercedes. This was my first and last Mercedes. I don’t like how I was treated for an issue that was beyond my control and a known issue to them. My car only had 71,000 miles on it. There was no reason why I should’ve had major engine issues. They did NOTHING to rectify this situation. Please don’t deal with this location. Go to Collierville! Better yet, leave the Mercedes brand all together. The life expectancy is too low for the amount of money they charge.

Traveling and check engine light comes on. New C300 in warranty. Took car to this dealership. The service advisor gets manager and tells me we can’t even check the error code today and we can get to it late next week. Later next week? My Oklahoma plate proved I’m not local. Didn’t want to give me the time of day. That is not the Mercedes experience I’ve heard of or used to. Called the other dealership outside Memphis and they checked my car and was done faster than it took to drive there from this place. ... Read More

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Google - Oct 11, 2024

Traveling and check engine light comes on. New C300 in warranty. Took car to this dealership. The service advisor gets manager and tells me we can’t even check the error code today and we can get to it late next week. Later next week? My Oklahoma plate proved I’m not local. Didn’t want to give me the time of day. That is not the Mercedes experience I’ve heard of or used to. Called the other dealership outside Memphis and they checked my car and was done faster than it took to drive there from this place. I gave them the review they deserve and giving this location the one they deserve as well. Terrible service. Never coming back here.

I bought my car at this location I am very satisfied with the quality level of the sales personnel. They also provide free car wash services. I usually go there once a month. Something bad happened, and I don't know how they operate it. Every time the car wash service is completed, I have to check my car. It has happened several times and my car has been scratched. In the end, they said they would repair my car. I don't know what the outcome will be. I hope everyone can check their cars when accepting this service 😓😓

Visiting this Mercedes parts department should be a straightforward experience, where customers are treated with respect and provided with the assistance they need. Unfortunately, this dealership fail to uphold these basic standards of professionalism, leaving customers feeling disrespected and undervalued. Rude behavior from staff, such as ignoring customer inquiries, displaying impatience, or offering curt responses, creates an environment where customers feel unwelcome. Disrespectful interactions, whether subtle or overt, damage the trust that should exist between a business and its customers. This lack of courteous service can result in frustration, and customers may leave the dealership with a negative perception, questioning ... Read More

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Google - Sep 17, 2024

Visiting this Mercedes parts department should be a straightforward experience, where customers are treated with respect and provided with the assistance they need. Unfortunately, this dealership fail to uphold these basic standards of professionalism, leaving customers feeling disrespected and undervalued. Rude behavior from staff, such as ignoring customer inquiries, displaying impatience, or offering curt responses, creates an environment where customers feel unwelcome. Disrespectful interactions, whether subtle or overt, damage the trust that should exist between a business and its customers. This lack of courteous service can result in frustration, and customers may leave the dealership with a negative perception, questioning the overall competence of the staff. In addition to poor treatment from staff, the physical condition of the dealership also plays a critical role in the customer experience. A dirty, disorganized parts department reflects poorly on the business and indicates a lack of care and attention to detail. When customers encounter messy workspaces, cluttered counters, and unclean surfaces, it sends the message that the dealership is not concerned about maintaining a professional environment. This negligence in cleanliness not only diminishes the appearance of the dealership but also raises concerns about the quality of the parts being sold and the reliability of the service provided. Combined with unprofessional behavior from staff, these issues create an overall impression of a poorly managed dealership, discouraging customers from returning in the future.

Terrible Customer Service in the Parts Department !!!!! I have been a long-time customer of Mercedes Benz of Poplar, but my recent experience with their parts department has been the worst I’ve ever encountered. The staff was incredibly rude, even going as far as to refuse to sell me parts without any valid reason. To make matters worse, they cursed at me and said they no longer wanted to do business with me. This is completely unacceptable behavior, and I would not recommend this dealership to anyone looking for respectful and professional service. It’s a shame because I’ve ... Read More

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Google - Sep 17, 2024

Terrible Customer Service in the Parts Department !!!!! I have been a long-time customer of Mercedes Benz of Poplar, but my recent experience with their parts department has been the worst I’ve ever encountered. The staff was incredibly rude, even going as far as to refuse to sell me parts without any valid reason. To make matters worse, they cursed at me and said they no longer wanted to do business with me. This is completely unacceptable behavior, and I would not recommend this dealership to anyone looking for respectful and professional service. It’s a shame because I’ve dealt with them for a long time, but after this, I will not be returning. Avoid the parts department at all costs!

Took my car in at 7:30am for a maintenance Service A. The customer service rep (Jeff) was not attentive, the car wash was terrible & the I really expected better for $400. I did not leave until 10am.

Excellent cars but very poor customer service. The man in service does not know the answer except the question. Every question you ask, the answer is I don't know

I’ve been going here since I received my vehicle and I’ve had it for a year and some months. I don’t know if it was because they had a NATION WIDE HACK the reason why I was overly charged for my service or not, but I dislike that. Due to me traveling a lot I get an oil change 2 times a year. I had an oil change in January and it was $280 something and some change. When I went this time I was told that it was going to be $390. I get that things will increase but ... Read More

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Google - Jun 21, 2024

I’ve been going here since I received my vehicle and I’ve had it for a year and some months. I don’t know if it was because they had a NATION WIDE HACK the reason why I was overly charged for my service or not, but I dislike that. Due to me traveling a lot I get an oil change 2 times a year. I had an oil change in January and it was $280 something and some change. When I went this time I was told that it was going to be $390. I get that things will increase but I didn’t think so with the older model that I have. I have a 2018 CLA 250. Then when I received my vehicle it wasn’t clean as it should have been since that comes with the service. I give 2 stars because I wasn’t expecting to pay that.

Amazing service!

Well I called the Mercedes on Poplar about getting serviced I spoke to a person names LJ which might not be his real name. I asked what his name was he said 2 initials LJ. Very sarcastic, carrying on the conversation I explained my rear view mirrors won't open he said the next opening for appt won't be until sometime July, I replied how am I suppose to drive with closed mirrors and his again sarcastic response was we are not the only Mercedes place in memphis I can go call somewhere else. Poor business person very rude! Highly ... Read More

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Google - Jun 10, 2024

Well I called the Mercedes on Poplar about getting serviced I spoke to a person names LJ which might not be his real name. I asked what his name was he said 2 initials LJ. Very sarcastic, carrying on the conversation I explained my rear view mirrors won't open he said the next opening for appt won't be until sometime July, I replied how am I suppose to drive with closed mirrors and his again sarcastic response was we are not the only Mercedes place in memphis I can go call somewhere else. Poor business person very rude! Highly do NOT Recommend!!! If he is having a bad day should not have gone to work! Unacceptable!

Bad customer service very rude people did not want sell me parts

I would say it’s just so much overpricing at any Benz location I paid 2k for 4 tires . The service was okay . They definitely are privileged in there, then they give bad attitudes just like negative vibes .

The service department is HORRIBLE 🙃😤😰. The 1st service guy (Jeff) lied several times about ordering parts for my car, then went on vacation & never called me back. I called back & spoke with the device manager Wes Burrow who lies TENNES to my complaint, apologized and did the same. Never called me back but emailed me saying please be patient . This went on for a month and half before I called the other benz of Collierville.

First I will start by saying, when I purchased my Mercedes, the experience was amazing! Tesh was so helpful and always available if I had questions! However, I recently had to take my 2023 Mercedes in because the window was busted out of drivers side and I had to have it replaced. The invoice stated it was replaced and all glass was cleaned up and so on. I get my car back and there’s shards of glass all over dash, floors and door handle. The vehicle wasn’t vacuumed at all the back seats were all folded down as if ... Read More

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Google - Jul 14, 2023

First I will start by saying, when I purchased my Mercedes, the experience was amazing! Tesh was so helpful and always available if I had questions! However, I recently had to take my 2023 Mercedes in because the window was busted out of drivers side and I had to have it replaced. The invoice stated it was replaced and all glass was cleaned up and so on. I get my car back and there’s shards of glass all over dash, floors and door handle. The vehicle wasn’t vacuumed at all the back seats were all folded down as if you were storing cargo while traveling! I let Ellen know and she admitted she hadn’t inspected car before releasing the keys to me. I really expected better from Mercedes! I asked for a partial refund since I had to clean it myself and haven’t heard back. They charged over $500 for the clean up, that wasn’t done and labor to replace window, which thankfully was done! Not pleased with them right now.

Very poor service. I made my appointment over 3 weeks ago. I received a confirmation the day before about my appointment. When I arrived Stan was very nasty to me. Informing me that there was 53 cars ahead of me and that there was nothing that could be done. If they were that far behind why didn't anyone call me to reschedule my appointment? I waited over 5 hours before being asked to reschedule my appointment to June 7th. Today is May 12th. Mind you when he speaks to my husband all of a sudden he changes his tone with me. Should ... Read More

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Google - May 12, 2023

Very poor service. I made my appointment over 3 weeks ago. I received a confirmation the day before about my appointment. When I arrived Stan was very nasty to me. Informing me that there was 53 cars ahead of me and that there was nothing that could be done. If they were that far behind why didn't anyone call me to reschedule my appointment? I waited over 5 hours before being asked to reschedule my appointment to June 7th. Today is May 12th. Mind you when he speaks to my husband all of a sudden he changes his tone with me. Should have bought a Lexus. They have better customer service. Also when I made the appointment I gave them the warranty information for my car. When I get there they have no record of it. This was a waste of my time. I took off work for nothing.

Disappointed with the service department on multiple trips. I guess I will try Collierville dealership.

I recently purchased a beautiful custom built Mercedes C from MB of Memphis. The car is everything I wanted. However, the dealership didn't live up to Mercedes standards and reputation for class and service. The absolute best part of the experience was working with Keke Birgs (Product Specialist), on a return visit, to learn all the fun stuff about my new car. Keke was AMAZING! Professional, courteous, and patient. She understands customer care and demonstrates it at a level expected with the purchase of a luxury vehicle. That's where the good stuff ends. My salesman, Alex Bovee, seemed ... Read More

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Google - Mar 1, 2023

I recently purchased a beautiful custom built Mercedes C from MB of Memphis. The car is everything I wanted. However, the dealership didn't live up to Mercedes standards and reputation for class and service. The absolute best part of the experience was working with Keke Birgs (Product Specialist), on a return visit, to learn all the fun stuff about my new car. Keke was AMAZING! Professional, courteous, and patient. She understands customer care and demonstrates it at a level expected with the purchase of a luxury vehicle. That's where the good stuff ends. My salesman, Alex Bovee, seemed inexperienced, lacked knowledge, and didn't follow through on a commitment twice. He was supposed to pass my contact info to Keke for her to contact me. When I made a follow-up call to him after not hearing from her, his response was "I thought I mentioned it to her." He left that call and still didn't give her a message. I had to call again and speak with Doug, the manager, to finally get Keke looped in to schedule a time to meet with her. Doug also doesn't model Mercedes class customer care either. After an unpleasant interaction with him the day I took delivery and having to speak with him after the salesman didn't follow through on his commitment, when I walked into the dealership for my appointment with Keke, he was standing next to 2 other people who greeted me as anyone would greet a customer entering their place of business. It appeared Doug didn't say good morning, hello, welcome to Mercedes of Memphis..... he just stood there as if he didn't just have a customer enter his dealership. Based on my personal experiences with Mercedes Benz of Memphis, I would not recommend them or use them again. I do thank Keke for showing Mercedes Benz class!

Very impolite staff. Clearly over worked and frustrated with their frustration being transferred to customers

This dealership is a scam and not trustworthy. I had been in contact with Alex Bovee since October to buy a G Wagon that was in route. I offered a deposit and they declined. I was in touch with Alex nearly weekly on the status. When the car arrived I was never contacted and the G was sold to someone else. I’ve wasted nearly two months with this dealership. I also asked for the sales manager to contact me and nothing. Not only have they lost any future business from me but my buddy also decided to take his ... Read More

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Google - Dec 22, 2022

This dealership is a scam and not trustworthy. I had been in contact with Alex Bovee since October to buy a G Wagon that was in route. I offered a deposit and they declined. I was in touch with Alex nearly weekly on the status. When the car arrived I was never contacted and the G was sold to someone else. I’ve wasted nearly two months with this dealership. I also asked for the sales manager to contact me and nothing. Not only have they lost any future business from me but my buddy also decided to take his EQS450 business elsewhere.

I had an appointment with Tesh on 11/22. When I arrived, she wasn't available and had someone else meet me to show me the vehicle I was interested in. I was annoyed by her not communicating the change. This other person had me walking through the shop area and the wash bay in his attempt to find the key for the vehicle. Long story short, he couldn't find the key. Tesh couldn't find the key. Complete waste of my time! Needless to say, I will not be purchasing my next Mercedes from this dealership. I hear the service ... Read More

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Google - Nov 23, 2022

I had an appointment with Tesh on 11/22. When I arrived, she wasn't available and had someone else meet me to show me the vehicle I was interested in. I was annoyed by her not communicating the change. This other person had me walking through the shop area and the wash bay in his attempt to find the key for the vehicle. Long story short, he couldn't find the key. Tesh couldn't find the key. Complete waste of my time! Needless to say, I will not be purchasing my next Mercedes from this dealership. I hear the service is much better at Mercedes of Collierville.

I visited the dealership one month ago to build a specific GLE car and paid a deposit. I was told that the car will be allocated to me and will be built in November and delivered in December at most. I emailed the sales person asking for updates two weeks ago and never got an answer! I called today and I was told that they are having problems with the system and the car is no longer allocated to me now and they have no idea what’s the time frame until I can get a car. Why did you ... Read More

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Google - Oct 31, 2022

I visited the dealership one month ago to build a specific GLE car and paid a deposit. I was told that the car will be allocated to me and will be built in November and delivered in December at most. I emailed the sales person asking for updates two weeks ago and never got an answer! I called today and I was told that they are having problems with the system and the car is no longer allocated to me now and they have no idea what’s the time frame until I can get a car. Why did you take my deposit and tell me that the car was allocated to me if it wasn’t! And why I wasn’t informed about the changes. Overall this was a very bad experience and the worst communication I’ve ever seen by acre dealership. I don’t recommend MB of Memphis at all and I would give zero stars if I can. Update: Bad customer service continues! The sales manager called and left a voice mail, I called him back and he didn’t return the call for almost a week!

I loved my 2015 ML 350 so much that when I wanted a new car, I went back and bought a 2021 GLC AMG and until Saturday night I was searching to purchase another one but my dream Mercedes Benz. So in 2021, I paid $80000 plus cash for the AMG. On Saturday night, I was traveling from Houston to Memphis with my 3 girls all under 11 when I got a flat. I called Mercedes Connect and the rep asked if I had a flat. I thought that was odd so in the middle on no where on the side of the road with 3 little girls, ... Read More

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DealerRater - Oct 20, 2022

I loved my 2015 ML 350 so much that when I wanted a new car, I went back and bought a 2021 GLC AMG and until Saturday night I was searching to purchase another one but my dream Mercedes Benz. So in 2021, I paid $80000 plus cash for the AMG. On Saturday night, I was traveling from Houston to Memphis with my 3 girls all under 11 when I got a flat. I called Mercedes Connect and the rep asked if I had a flat. I thought that was odd so in the middle on no where on the side of the road with 3 little girls, I unpacked the car to lift the gate and low and behold a big empty xxx space for a spare but no spare but there was a seat back there for me sit down to change the non-existent spare. By this time, I am livid and it is 12:23 in the morning. I then proceed to lay on the ground to look under the car for the spare and nothing. I called Mercedes connect back and I was informed that I would need a tow and that they would tow the vehicle to the nearest Mercedes dealership which is an hour in the opposite direction in which I was traveling. On top of that, the dealership would not open until Monday. I informed them that I would need towing to a different location because there was no way I could wait until Monday to get a tire fix and that I would pay for the overage. I was on the side on the road from 12:23 until 6:08 in the morning scared and crying with my babies in the car because ironically 24 hour road side assistance couldn't find a tow truck to come to tow the truck which is utterly bull crap. My biggest complaint is this and this is why I will never brag about Mercedes or purchase another Mercedes again in my life once I sale these two I currently own. I paid $80000 plus cash and their sales rep COULD NOT afford the time to tell me that they don't put spares in vehicles anymore. Nor did the rep inform me that I could purchase a spare tire kit. If I was able to pay cash for an xxxxxx car than surely, I am able to purchase a spare tire kit for security instead of being stuck in the middle of the nowhere on the side of the highway with my babies praying nothing happens to us while waiting for 6 hours for a tow that never showed up and I finally said forget. Security is a big thing and if Mercedes Benz did NOT give me necessary information in order to make an informed decision about the safety of my family and myself which is xxxxxx ridiculous. I had to have my car towed to an Autozone that was open on Sunday to repair a tire from the inside in order for me and my babies and myself home. I don't use the word hate but this is befitting the situation. Mercedes Benz of Memphis is busy trying to make sales that they fail in human decency. I will never purchase another car from Mercedes Benz anywhere.

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I took my 2018 E300 to Mercedes of a Memphis on 9/02/22 for it’s 40,000 mile service. When I called to make the appointment, I was given the estimate of the service. I arrived 30 minutes prior to my appointment, due to me living an hour and a half away from this dealership, and wanted to make sure to give myself plenty of time. After the service began, the service advise came out and gave me the price which was more than double than the price I was given over the phone. I was stuck at this dealership for nearly 4 hours waiting for ... Read More

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Google - Sep 10, 2022

I took my 2018 E300 to Mercedes of a Memphis on 9/02/22 for it’s 40,000 mile service. When I called to make the appointment, I was given the estimate of the service. I arrived 30 minutes prior to my appointment, due to me living an hour and a half away from this dealership, and wanted to make sure to give myself plenty of time. After the service began, the service advise came out and gave me the price which was more than double than the price I was given over the phone. I was stuck at this dealership for nearly 4 hours waiting for this service to be completed. Yes, a Lyft was offered, but I had multiple errand that needed to be be done that day and refused to pay for Lyft to transport me various to various points in the city. When a customer comes from a from a location that is greater than an hour away, a loaner vehicle should be offered, but undoubtedly this has to be asked for when you make your appointment. Plus employees are not friendly and will not acknowledge you if you don’t fit their “ideal” of what a MB customer should be. I received numerous excuses and not an answer as to why this service took nearly 4 hours. I have owned various other luxury cars, and this by far is the worst experience that I have ever encountered. I am only leaving 1 star because 0 stars is not an option. I would not and will not recommend this dealership. I would like to speak with a member of management regarding this experience. When I asked to speak with management prior to me leaving the dealership, my service advisor (a term I hesitantly use) was unable to locate the service manager, and did not offer an alternative member of management to speak with.

Bought a new 2022 GLE 350 and have a technical question regarding the radio and Sirius XM. Have contacted the Service Dept half dozen times and just getting the run around (who Mercedes USA recommended i contact) for over a month with promises someone will get back with me.

$40 for 10 inches of vacuum hose. I understand there's a markup at the dealership but wow. Wow 😲😲😲😳

If I could give them zero Stars I would. The people in the service department need training on customer service. Extremely rude, don't even let you finish speaking. For the fact that they know someone is about to spend a bunch of money in their service department based on the kind of vehicles they service you would think they would treat you more humanely. Over the course of a week I've talked to two different people in the service department over the phone, they both were very rude and unprofessional. As someone who did customer service for over ... Read More

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Google - Aug 16, 2022

If I could give them zero Stars I would. The people in the service department need training on customer service. Extremely rude, don't even let you finish speaking. For the fact that they know someone is about to spend a bunch of money in their service department based on the kind of vehicles they service you would think they would treat you more humanely. Over the course of a week I've talked to two different people in the service department over the phone, they both were very rude and unprofessional. As someone who did customer service for over a decade, you don't treat people who are spending money with you like garbage.

I'm currently having the worst experience that I have ever had purchasing ANY car ever. I recently bought a brand new 22 Benz from Mercedes Benz of Memphis, hereafter referred to as MBOM. I was told that the proper entity in my city would be receiving the documents NECESSARY to allow the tag purchase. I was advised that nothing further would be required on my part; I was to just wait to be contacted when the documents had arrived. My drive out tag expired on June 24, 2022. I had heard nothing, so I went into the tag office. I was advised ... Read More

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Google - Jun 27, 2022

I'm currently having the worst experience that I have ever had purchasing ANY car ever. I recently bought a brand new 22 Benz from Mercedes Benz of Memphis, hereafter referred to as MBOM. I was told that the proper entity in my city would be receiving the documents NECESSARY to allow the tag purchase. I was advised that nothing further would be required on my part; I was to just wait to be contacted when the documents had arrived. My drive out tag expired on June 24, 2022. I had heard nothing, so I went into the tag office. I was advised no paperwork had been received on my behalf. I contacted MBOM, and I was directed back to my sales associate, Alex, who advised that the paper work had not been received from the "state department ". I returned to the tag office where I was advised that the necessary paperwork the "mso" comes directly from the dealership. Mrs. Shipp the poc in the tag and registration office contacted MBOM She was directed to the voice-mail of one of the supervisors where she left all her contact information. I was advised by Mrs Ship that I had fallen into a penalty status of 10 percent because the given time had lapsed. I cont'd my efforts to contact someone on my behalf. I finally got through to Doug, new car manager, who in turn directed me to Ms. Liles the tag clerk. I was notified in a hostile manner that she didn't know and that she had no ETA as to when she would know when the documents would be available. I was also told me that I could pay the penalty and that I would be reimbursed. I conveyed that I should not have a penalty on my records nor should I be going through any of this. I was basically told it wasn't her problem, when in fact it was. This is NOT in any means the type of ordeal one would expect when shopping with such a reputable comp. as Mercedes. Today is June 27 and I have yet to hear from MBOM, nor has the tag office in my city had word. Today I elevated the matter to Corp office. One call and the docs were expedited (exactly what one would expect of Mercedes Benz) which leaves me to wonder if I could contact Mercedes 🤔and get the paperwork how is it that Mercedes of Memphis couldn't contact Mercedes. I have a vip pass but at this point I don't even feel like a guest, let alone a vip but I will definitely let you/us consumers know how it goes