Customer Testimonials in Memphis TN

My wife and I were traveling through Memphis as part of our vacation. On our way, the engine light came on our ML 350 and did not go off. I searched the internet and found Mercedes of Memphis was located near our hotel. I went in without an appointment and talked with Ben (Service Director) and April (Service Advisor) about the issue I was having. I asked if they could diagnose the problem quickly as I was only in Memphis one day for vacation before traveling on to my next destination. I waited a short time before Ben and April explained ... Read More

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Google - May 9, 2025

My wife and I were traveling through Memphis as part of our vacation. On our way, the engine light came on our ML 350 and did not go off. I searched the internet and found Mercedes of Memphis was located near our hotel. I went in without an appointment and talked with Ben (Service Director) and April (Service Advisor) about the issue I was having. I asked if they could diagnose the problem quickly as I was only in Memphis one day for vacation before traveling on to my next destination. I waited a short time before Ben and April explained the technician had found the problem, the part was in stock and would only take a couple of hours to repair. My car was returned to me a short time later and I was able to continue my vacation and see all the sights I had planned while in Memphis. I would like to give a big THANK YOU to Ben, April and Ryan (Service Technician) for saving my vacation day in Memphis. The team deserves 5 Gold Stars for their service.

Fantastic staff and service!

I had the best experience I've ever had with a car dealership with Mercedes Benz of Memphis. I put in an inquiry about a car on a Sunday, expecting to hear back sometime later in the week, but I got an email from a salesperson, John McKinley, in a very short time. My wife and I met with John on Monday, and he spent literally all afternoon showing us our options, answering questions, fielding concerns in the most professional manner I've ever seen with a car dealership. A+++ for John! We never once felt like he was rushing ... Read More

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Google - Apr 30, 2025

I had the best experience I've ever had with a car dealership with Mercedes Benz of Memphis. I put in an inquiry about a car on a Sunday, expecting to hear back sometime later in the week, but I got an email from a salesperson, John McKinley, in a very short time. My wife and I met with John on Monday, and he spent literally all afternoon showing us our options, answering questions, fielding concerns in the most professional manner I've ever seen with a car dealership. A+++ for John! We never once felt like he was rushing us through the process to close the sale, but he explained the differences between all our options, both price-wise and, more importantly, features and follow-up services, etc. We went on three test drives until we finally landed on the option we wanted. John's professionalism and patience with us has ensured we will be return customers. Also, after we finally did close the deal, a young man named Benjamin very expertly took us through all the technological features of the car, and he made sure the technology was customized to our desires and hooked into our phones. Our experience with John McKinley and the entire team of MB of MEM could not have been better. We are raving fans and will return.

I've purchased, own, and have multiple vehicles serviced at Mercedes-Benz of Memphis. The experience and people have always been top notch! Even now under new ownership I've had the pleasure of meeting some of the new leadership and am impressed and looking forward to even more great things to come from Ben, Rafael, Tom & Tim... this is just a few of the great people there, both new and old. Give them a chance to earn your business, I don't think you'll be sorry!

From the moment I walked into Mercedes Memphis, I was treated with professionalism, warmth, and genuine care. The showroom was spotless, the atmosphere was inviting, and every staff member I interacted with went above and beyond to make my experience memorable. My sales advisor, John McKinley was outstanding—knowledgeable, patient, and incredibly attentive. He took the time to understand what I was looking for, answered all my questions without any pressure, and helped me find the perfect Mercedes that fit both my needs and lifestyle. The entire buying process was seamless. From test-driving to financing, everything was handled with transparency ... Read More

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Google - Apr 27, 2025

From the moment I walked into Mercedes Memphis, I was treated with professionalism, warmth, and genuine care. The showroom was spotless, the atmosphere was inviting, and every staff member I interacted with went above and beyond to make my experience memorable. My sales advisor, John McKinley was outstanding—knowledgeable, patient, and incredibly attentive. He took the time to understand what I was looking for, answered all my questions without any pressure, and helped me find the perfect Mercedes that fit both my needs and lifestyle. The entire buying process was seamless. From test-driving to financing, everything was handled with transparency and efficiency. I appreciated the attention to detail and the fact that I never felt rushed or pressured. Highly recommend this dealership to anyone considering a Mercedes-Benz—you won’t be disappointed!

Merlee Bryan and the Mercedes-Benz of Memphis team were absolutely exceptional throughout my car-buying experience. With their recent leadership transition — shoutout to Rafael Mercedes — Merlee was incredibly transparent and communicative every step of the way. I drove away with the car I had been dreaming of and couldn’t be more excited and proud of my purchase. If you’re in the market for your first or next Benz, this is the team you want by your side!

Jeff Echols was outstanding, I appreciate the impeccable service and attention to detail. I was also privileged to meet the new owner Mr. Rafael Mercedes, lll. Welcome to Memphis! Mercedes in my opinion; is ...excellence...PERSONIFIED! Thanks for your support.

Could not have asked for a better salesman, very helpful, professional. Mark Kennedy is the best

Great experience with new ownership, Will Duff was the best salesperson I’ve ever dealt with!

Merlee Bryan, was the best salesperson I’ve ever dealt with in my entire car-buying experience. Her patience and the fact that she was always just a call or text away whenever I had a question truly meant a lot. Continue to be great at what you do, and thank you so much for everything Merlee!”

I was pleasantly surprised by the improvements under the new ownership. Their focus on customer satisfaction was impressive and I had a seamless experience servicing my GLE450. I will continue to come back and will also look to purchase a new vehicle in the future.

Thanks to Jeff Echols and the Mercedes Benz staff I had a wonderful car buying experience! I appreciate Jeff for seamlessly taking over my order and keeping me apprised of the process until the day I took delivery. The finance process with Chelsea Robinson was clear and concise. Doug Session and Brandon Braddock (thanks for driving it out the door) were gracious in their support, and Ben was super helpful with all the tech support. Go see Jeff Echols!!!

Excellent customer service from Mr. Echols.

Our older model Mercedes is in good hands! Thank you for your attention and thank you for your promptness in every aspect of the process of getting our once in storage Mercedes road worthy once again! She’s given us many miles and trips worry free. I think she might have a few more good miles to give. When we are ready to retire the old gal I know where we’ll be heading… Mercedes of Memphis! We were met with a smile and a handshake and we left with the same experience. ☺️

Jeff Echols is professional, knowledgeable, and personable. He provides outstanding customer service throughout the process. If you’re in the market for a Mercedes, ask for him by name.

The excellent customer service provided by Mr. Echols made the purchasing experience exceptional for my wife.

Great experience!! Jeff Echols was so helpful! Ask for him!

One of the best experiences I’ve had. I’ve purchased many Mercedes but not at this location first class refreshments, coffee, sodas, comfortability just pretty much refreshments while you’re waiting staff was friendly. Customer service was good I can say overall it was a good experience much longer wait than I expected because I was prequalified, but we won’t count that against them. Good job guys, just be aware of a customer’s time, when we walk in already financed? I love my trade selection.

On 11/12/24 I dropped by Mercedes Benz of Memphis to take a quick look at what’s new. I was met on the lot, in the rain, by a young man who was eager to assist. His name is Jeffrey Echols and I must say he was a breath of fresh air. Knowledgable, professional and attentive. Let me tell you, I really had no intentions of making a purchase but the experience was so smooth and so positive, I allowed Mr. Echols to do his thing. Mr. Echols showed me several models, worked some numbers, introduced me to his manager and ... Read More

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Google - Nov 14, 2024

On 11/12/24 I dropped by Mercedes Benz of Memphis to take a quick look at what’s new. I was met on the lot, in the rain, by a young man who was eager to assist. His name is Jeffrey Echols and I must say he was a breath of fresh air. Knowledgable, professional and attentive. Let me tell you, I really had no intentions of making a purchase but the experience was so smooth and so positive, I allowed Mr. Echols to do his thing. Mr. Echols showed me several models, worked some numbers, introduced me to his manager and other staff and in less than a few hours I walked away with a beautiful brand new vehicle. I’ve owned several Mercedes Benz products and this buying experience was made great by a most excellent sales professional. Thank you Mercedes Benz of Memphis.

I had a fantastic experience with Jeff Echols. When my wife and I walked into the dealership, Jeff was the only person who greeted us and made us feel welcome. Jeff impressed us with his friendly demeanor, funny and easy going attitude, and knowledge about the specific-model vehicle we were interested in purchasing. Don't ask for anyone but Jeff if you do any business at this dealership.

Brady was nothing short of an excellent car salesman. Very courteous and helpful. I felt zero pressure to get a deal done. He is very knowledgeable and wanted to make sure the experience was beneficial. I would HIGHLY recommend asking for him if you are looking for a vehicle at this location. You won't be disappointed! I couldn't recommend him enough to friends and family.

Jeff was nothing short of amazing . He was very patient , professional, and faith oriented. He made purchasing a vehicle smooth and exciting . He was very knowledgeable and had my best interest at heart . I also want to say thanks to Brandon . Brandon has such a sweet spirit and went above and beyond to assist me . How could I forget to mention how well dressed they were !!!! These two are the best in Memphis Tn.

My experience was great. Brady did an excellent job taking care of everything I needed, helping me find the right car for my budget. He made the entire sales experience smooth and stress free. Brandon in finance did a great job also helping me get a good rate and getting me through all the paperwork without any problems. I’m now driving a 2022 GLC300 and loving it every day. I’ve purchased a lot of cars from a lot of different dealers and Brady and Brandon turned what is normally a stressful, pressured, largely impactful decision making process into a ... Read More

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Google - Oct 4, 2024

My experience was great. Brady did an excellent job taking care of everything I needed, helping me find the right car for my budget. He made the entire sales experience smooth and stress free. Brandon in finance did a great job also helping me get a good rate and getting me through all the paperwork without any problems. I’m now driving a 2022 GLC300 and loving it every day. I’ve purchased a lot of cars from a lot of different dealers and Brady and Brandon turned what is normally a stressful, pressured, largely impactful decision making process into a friendly, guided, stress-free process that I actually enjoyed. My thanks to the team at MBOM.

What a pleasant experience while purchasing my wifes 2024 GLC 4 Matic. Mr Ron Counts was an excellent accommodating Sales Person. Everything went smoothly and I could not have asked for a better transaction. Thanks Ron!

A low pressure place to buy a car. I have been a client for over 15 years. They are low on B/S and high on customer service. None of the usual car dealer nonsense. No "let me see what I can do to put you in this car today!" They listen to you, find out what you need, and try to match you you with what they have available. Steven Johnson, a salesman, has been there for many, many years. Tells you something about the working environment. Their service department is above average. It's Mercedes, so it'... Read More

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Google - Jul 23, 2024

A low pressure place to buy a car. I have been a client for over 15 years. They are low on B/S and high on customer service. None of the usual car dealer nonsense. No "let me see what I can do to put you in this car today!" They listen to you, find out what you need, and try to match you you with what they have available. Steven Johnson, a salesman, has been there for many, many years. Tells you something about the working environment. Their service department is above average. It's Mercedes, so it's not cheap but they do it right and they will bend over backwards to help you in special circumstances.

Great customer service!

Beautiful selection

Jeffery Echols was excellent!;

Jeff at Mercedes-Benz of Memphis made buying my Porsche Panamera a simple process. He was knowledgeable, transparent, and professional service, as well as exceptionally communicative. Brandon in Finance made the final paperwork simple and FAST. They made this the easiest purchase we have made. Thank you! I highly encourage anyone to reach out, you won't regret it.

Jeff at Mercedes-Benz of Memphis made buying my AMG GLE 53 a breeze! Knowledgeable, transparent, and professional service. 5 stars!

Awesome dealership. No matter what I say about it, I will do a disservice to it. It's a Mercedes dealership, and it exceeded all expectations . Even the Men's room 🚹 was off the chain. Emasculate facility and pleasant experience.

I would like to say, thank you John McKinley and Chelsea for making my purchase to be such an easy process. John McKinley has done exceptionally well with his customer service! I visited Mercedes on a Monday. I was there from 11-6. John had so much patience and made sure I viewed every vehicle until I found what was fitting for me. This is my third Mercedes, but neither experience has been such as this! Thank you all again!

Agree good service

Love the attention I get when my car needs service. Especially getting a ride home and picked up when it ready.

I ordered 2024 model and waited for nearly 4 months and I am delighted with my new car and grateful for the exceptional service I received. Thank you, Brady for making the car-buying process a positive and enjoyable one. One of the key aspects that stood out was Brady's extensive knowledge about the different car models available. He patiently answered all my questions, providing detailed information about the features and specifications of each vehicle I was interested in. This not only helped me make an informed decision but also showcased Brady's expertise in the field. He was very customer-centric which ... Read More

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Google - Feb 2, 2024

I ordered 2024 model and waited for nearly 4 months and I am delighted with my new car and grateful for the exceptional service I received. Thank you, Brady for making the car-buying process a positive and enjoyable one. One of the key aspects that stood out was Brady's extensive knowledge about the different car models available. He patiently answered all my questions, providing detailed information about the features and specifications of each vehicle I was interested in. This not only helped me make an informed decision but also showcased Brady's expertise in the field. He was very customer-centric which created a trust that is often lacking in the car-buying process. I never felt pressured or rushed into making a decision. He was upfront about pricing, discounts, and financing options, ensuring that I had a clear understanding of the overall cost. Additionally, the after-sales service provided by Brady was outstanding. He followed up to ensure that I was satisfied with my purchase and offered assistance with any additional features or settings in the new car.

I have purchased several new cars over the past several years. However, the customer service experience at Mercedes Benz of Memphis ranks superior to all. My salesrep, Mr. Jeff Echols made the car buying experience smooth and pleasant. Mr. Echols is well versed with the Mercedes vehicles. All of my questions were answered professionally, promptly, and honestly. I was well informed regarding all details of my car purchase and the delivery of my 2024 beautiful, GLC 300. Kudos to Jeff Echols for treating me like I was his only customer. Who can ask for more? My next car purchase will be with ... Read More

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Google - Feb 1, 2024

I have purchased several new cars over the past several years. However, the customer service experience at Mercedes Benz of Memphis ranks superior to all. My salesrep, Mr. Jeff Echols made the car buying experience smooth and pleasant. Mr. Echols is well versed with the Mercedes vehicles. All of my questions were answered professionally, promptly, and honestly. I was well informed regarding all details of my car purchase and the delivery of my 2024 beautiful, GLC 300. Kudos to Jeff Echols for treating me like I was his only customer. Who can ask for more? My next car purchase will be with Mercedes Benz of Memphis and with Mr. Jeff Echols. You rock, Jeff!!!!! Thank you for the great experience!!!!!! Vivian Crawford-Jones

I have nothing but good words and praises for Mrs. Keke at the dealership. I had an ongoing issue with my license plate for a long time. She went above and beyond to resolve the issue. She personally took my car and figured out a solution that was so simple. She treats everyone with respect and kindness. Customer Service at its finest. Thank you Keke and the team at Mercedes Benz of Memphis who work so hard to keep this dealership at the highest level.

Jeff E. was amazing from start to finish! He was very professional and made sure I got everything that I wanted.

Ms. Williams is a very nice and professional person and very knowledgeable, helpful, and courteous. I will bring my car here in the future for all maintenance needs.

I had a great experience at Mercedes Benz of Memphis! Jeff Echols literally went above and beyond to help me find the car that i like. Very professional and competent

Awesome service!!! The best in Memphis

I love the work done on wife’s G550.

My experience with Mercedes Benz of Memphis has been outstanding. My wife and I had been looking to buy an EV and the salesman Brady went above and beyond taking the time to explain the features that is offered from Mercedes. And the product expert KeKe cleared up an issue i had with the MercedesMe app in a speedy fashion.

The best customer service ever. I also talked to the ownership of this location.

I love my App

I want to make sure I took the time to let the public know, his bosses, and staff know that Tom Hammond went above and beyond his call-of-duty to help me assist my mother in getting her vehicle on yesterday, 08/08/2023. She was called by the dealership to pick up her vehicle at some point during the 4 o'clock hour after some critical repairs were completed. She called me, her son, to take her to the dealership to pick up her vehicle. I live just outside Collierville, TN so the drive to her during rush hour traffic was going to be ... Read More

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Google - Aug 9, 2023

I want to make sure I took the time to let the public know, his bosses, and staff know that Tom Hammond went above and beyond his call-of-duty to help me assist my mother in getting her vehicle on yesterday, 08/08/2023. She was called by the dealership to pick up her vehicle at some point during the 4 o'clock hour after some critical repairs were completed. She called me, her son, to take her to the dealership to pick up her vehicle. I live just outside Collierville, TN so the drive to her during rush hour traffic was going to be at least 40 minutes to reach her in Arlington, TN. When I reached her, it was about 5:10 PM. I thought the service department closed at 6 PM so I figured we would get there in enough time to pick up her car. I was wrong. The service department closed at 5:30. The mechanic in the service department told my mother and myself there was nothing he could do until tomorrow. I did not want my mother to be home without a vehicle overnight so I went over to the sales side of Mercedes to see if someone could help us. Right away, the associates in the sales side listened to my concerns and request to speak to a manager. Mr. Hammond {sales manager} tried to help right away. His first attempts failed because he could not reach the service technician who managed my mom's repairs because he had left for the day. So, Mr. Hammond tried to reach a person who knew the service technician to see where the paperwork was on the repairs. Meanwhile, he let me know that he had done all that he could in that moment and as things stood, we would have to consider coming back in the morning. I saw his effort and believed he had done what he could so we (my mother and I) left the dealership. We were disappointed but understood that all that could have been done was done and started planning for going to the dealership the next day (today, 08/09/23). While on the interstate, Mr. Hammond called and said he reached Peyton (service technician) and had located the car and paperwork and that we could pick up the vehicle! At this point, it is about 6:10 PM the sales department was closed, and everyone had gone home except Mr. Hammond! His selfless act and commitment to our desire to pick my mother's Mercedes speaks to his character! Thank you, Mr. Hammond, for going above and beyond to help my mother. We appreciate you!

This was the most pleasant experience my husband and I have ever had at a car dealership! Our salesperson, Brady, went above and beyond to insure that we were satisfied with the Nissan Pathfinder we purchased. He also made sure to cover all of our financing options to make certain we were satisfied with our choice. My husband and I highly recommend Brady as the person to help anyone with their car shopping needs. He made the experience of shopping for a new vehicle an easy and enjoyable one!

Always keep good quality inventory

The service their was very nice and pleasant.

Always a very pleasant experience. My care was ready sooner than expected so that was perfect for the rest of my day. Personal is always polite and professional.

Nice

They were very friendly. Great service department

Had the pleasure of working with Jeffrey. He was knowledgeable, courteous, and ensured I was able to make an informed purchase. Exceptional!

Parts department is very knowledgeable.

I was only here for a recall, but the experience was very nice. The business inside is very nice, and they offer a free shuttle or Lyft if you don't wanna wait around. Also, they have complementary water, coffee, and sodas. Very professional team. Thanks!

I had a great experience with this dealership. I am currently going through the purchase of a lemon (my brand new vehicle broke down 3 times in the span of 7 days while moving cross country from CA to NJ) and received the utmost care and consideration from Wes and Mike at this dealership. When I made contact with this dealership after my car battery malfunctioned for the second time in 4 days, Wes immediately was accommodating and offered me a loaner while I waited for Mike and the service team to run diagnostics. I have an electric vehicle so not every single ... Read More

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Google - Jan 27, 2023

I had a great experience with this dealership. I am currently going through the purchase of a lemon (my brand new vehicle broke down 3 times in the span of 7 days while moving cross country from CA to NJ) and received the utmost care and consideration from Wes and Mike at this dealership. When I made contact with this dealership after my car battery malfunctioned for the second time in 4 days, Wes immediately was accommodating and offered me a loaner while I waited for Mike and the service team to run diagnostics. I have an electric vehicle so not every single MB dealership has qualified technicians to care for them. Mike was extremely helpful and once his team ran all the diagnostics they could despite the fact that my car had started up on its own once they got into it. They contacted MB engineering to get their recommendations and replaced my 12V battery. My car initially seemed to be working well but then broke down again in Asheville. At this time, my trip had been delayed by 7 days and I started to run out of medications and food for my senior, diabetic dog. I left my car in Asheville, had it towed to their MB and rented a car to finish my move. I contacted Mike to let him know MB Asheville was having difficulty getting into my car despite it being unlocked and he was very willing to speak with them and help them out. Overall great service by this dealership despite being in the most possible worst situation with a brand new car. At this point I have owned this car for 27 days and this car has had issues for 19 out of those 27 days. Additionally and unfortunately, my dog ended up getting euthanized because of the stress he endured and the length of time that his routine had to be disrupted due to repeated troubles I’ve had with my car. At this point, I hope that MB-USA has some empathy for the fact that I purchased a brand new $150k vehicle which broke down 3 times in the span of 7 days and are able to get me a replacement vehicle in a timely fashion. Anything less than this would be completely unacceptable. Would give a 5 star review expect for my frustration with MB-USA as an organization at this point.

Very knowledgeable parts department

If I could give more than 5 stars I would. Tesh in sales is absolutely amazing!! Best car buying experience we've ever had. She communicated thoroughly from beginning to end and most importantly, she was honest and followed through on everthing she said. Tesh even offered my wife and I lunch that was catered to the dealership. We made the trip to Mercedes Benz of Memphis from Little Rock and we are glad we did. If you are in the market and Mercedes Benz of Memphis has what you're looking for, go there and ask for Tesh. She will ... Read More

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Google - Nov 12, 2022

If I could give more than 5 stars I would. Tesh in sales is absolutely amazing!! Best car buying experience we've ever had. She communicated thoroughly from beginning to end and most importantly, she was honest and followed through on everthing she said. Tesh even offered my wife and I lunch that was catered to the dealership. We made the trip to Mercedes Benz of Memphis from Little Rock and we are glad we did. If you are in the market and Mercedes Benz of Memphis has what you're looking for, go there and ask for Tesh. She will treat you right.

Fast friendly service

Everyone at Mercedes-Benz is always helpful and friendly and the service is impeccable!

Easy access. Comfortable waiting area. Beverages available. Courteous service.

One of my favorites like roadshow bmw

I loved my 2015 ML 350 so much that when I wanted a new car, I went back and bought a 2021 GLC AMG and until Saturday night I was searching to purchase another one but my dream Mercedes Benz. So in 2021, I paid $80000 plus cash for the AMG. On Saturday night, I was traveling from Houston to Memphis with my 3 girls all under 11 when I got a flat. I called Mercedes Connect and the rep asked if I had a flat. I thought that was odd so in the middle on no where on the side of the road with 3 little girls, ... Read More

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DealerRater - Oct 20, 2022

I loved my 2015 ML 350 so much that when I wanted a new car, I went back and bought a 2021 GLC AMG and until Saturday night I was searching to purchase another one but my dream Mercedes Benz. So in 2021, I paid $80000 plus cash for the AMG. On Saturday night, I was traveling from Houston to Memphis with my 3 girls all under 11 when I got a flat. I called Mercedes Connect and the rep asked if I had a flat. I thought that was odd so in the middle on no where on the side of the road with 3 little girls, I unpacked the car to lift the gate and low and behold a big empty xxx space for a spare but no spare but there was a seat back there for me sit down to change the non-existent spare. By this time, I am livid and it is 12:23 in the morning. I then proceed to lay on the ground to look under the car for the spare and nothing. I called Mercedes connect back and I was informed that I would need a tow and that they would tow the vehicle to the nearest Mercedes dealership which is an hour in the opposite direction in which I was traveling. On top of that, the dealership would not open until Monday. I informed them that I would need towing to a different location because there was no way I could wait until Monday to get a tire fix and that I would pay for the overage. I was on the side on the road from 12:23 until 6:08 in the morning scared and crying with my babies in the car because ironically 24 hour road side assistance couldn't find a tow truck to come to tow the truck which is utterly bull crap. My biggest complaint is this and this is why I will never brag about Mercedes or purchase another Mercedes again in my life once I sale these two I currently own. I paid $80000 plus cash and their sales rep COULD NOT afford the time to tell me that they don't put spares in vehicles anymore. Nor did the rep inform me that I could purchase a spare tire kit. If I was able to pay cash for an xxxxxx car than surely, I am able to purchase a spare tire kit for security instead of being stuck in the middle of the nowhere on the side of the highway with my babies praying nothing happens to us while waiting for 6 hours for a tow that never showed up and I finally said forget. Security is a big thing and if Mercedes Benz did NOT give me necessary information in order to make an informed decision about the safety of my family and myself which is xxxxxx ridiculous. I had to have my car towed to an Autozone that was open on Sunday to repair a tire from the inside in order for me and my babies and myself home. I don't use the word hate but this is befitting the situation. Mercedes Benz of Memphis is busy trying to make sales that they fail in human decency. I will never purchase another car from Mercedes Benz anywhere.

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Jared in service went above and beyond to help me. Just as they were leaving the building after a 12 hour day I arrived to get something out of my car. He was not my advisor and had to search for the keys and the car. If you need help in the service department ASK for Jared

My experience with Mercedes-Benz of Memphis on a Saturday was nothing less than spectacular! I text drove the new EQS 450 + Sedan and was SOLD! My sales person, Alex was patient, knowledgeable and polite. The finance manager, Brandon showed me financing options which also included their new 84 month financing option. Tom the sales manager was able to get the value we had wanted for my trade-in. After I signed, I was able to meet with the lady who gave me the keys, car manual, and copy of my paperwork. She didn't stop there; she assisted me in setting up my ... Read More

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Google - Oct 4, 2022

My experience with Mercedes-Benz of Memphis on a Saturday was nothing less than spectacular! I text drove the new EQS 450 + Sedan and was SOLD! My sales person, Alex was patient, knowledgeable and polite. The finance manager, Brandon showed me financing options which also included their new 84 month financing option. Tom the sales manager was able to get the value we had wanted for my trade-in. After I signed, I was able to meet with the lady who gave me the keys, car manual, and copy of my paperwork. She didn't stop there; she assisted me in setting up my charger point account and connected to my mercedes app. The experience wasn't over because Alex needed to show me all the new luxury features the sedan has to offer, which by the way are incredible. Finally, I had a photo op with my new car!~ Thank you to all that assisted in making this happen on my birthday week! I'm excited to be a part of the Benz club!

They have my part or can order my part and it come straight to our home!!! They are very helpful and care about their autos!!!!! Thank you very much y'all had what I needed when no one else did!!!

Very good and one day we will be able to make a deal

Took my wife's GL 450 for a recall, the service advisor was professional and attentive. Had to wait,2 1/2 hours so I walked around the dealership, not one salesman said a word to me. I found a bunch of cash on the parking lot, when I went back into the building a employee asked if I found something on the parking lot. I said yes and he said it belongs to the owner, and I will give it to him. I said I would be happy to return it (I didn't know if this person worked there or not). I ... Read More

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Google - Jul 30, 2022

Took my wife's GL 450 for a recall, the service advisor was professional and attentive. Had to wait,2 1/2 hours so I walked around the dealership, not one salesman said a word to me. I found a bunch of cash on the parking lot, when I went back into the building a employee asked if I found something on the parking lot. I said yes and he said it belongs to the owner, and I will give it to him. I said I would be happy to return it (I didn't know if this person worked there or not). I gave it to the receptionist, who took my name. No one even said thank you.

Great experience!!